Core Services
Core Services
Pre-sales Consulting
Professional technical team provides product selection, solution design and technical exchange services to help customers choose suitable products.
Engineering Implementation
Experienced engineering team provides on-site installation, commissioning and training services to ensure normal equipment operation.
After-sales Support
Comprehensive after-sales service system offering free repair during the warranty period.
Rapid Response
24/7 service hotline, 2-hour response time, solution within 24 hours, on-site within 48 hours (except special cases).
Technical Documentation
Complete product manuals, operation guides and maintenance documentation with regular updates on product knowledge and application cases.
SERVICE PORTAL
System Service Portal
Click a card to enter the corresponding service page and follow the on-screen instructions.
Satisfaction Survey
Tell us how you rate our service and help us keep improving.
Fill FormSample Bookshelf
Browse all product sample materials, with online reading and download.
Learn MoreDownload Center
Download product manuals, technical documents, software drivers and certification files.
Learn MoreProduct Introduction
Click to open the product introduction linked on WeChat.
Learn MoreTechnical Support
Having a technical issue? Contact our professional engineering team.
After-Sales Service Request
Apply for repair, replacement and other after-sales services.
SERVICE PROCESS
Service Process
Requirement Discussion
Understand customer needs, provide professional advice
Solution Design
Develop personalized solutions
Contract Signing
Define mutual rights and obligations
Product Delivery
On-time delivery with strict quality inspection
Installation & Commissioning
Professional on-site service
After-sales Follow-up
Regular visits and continuous service
OUR COMMITMENT
Service Commitments
Quality Control
Strict production per national and industry standards; all products thoroughly tested before shipment.
Warranty Service
Free repair or replacement for quality-related failures within the warranty period.
Technical Support
Providing technical support to answer questions during product use.
Spare Parts Supply
Long-term supply of original spare parts to ensure continuous stable operation.